Terms and Conditions

The following terms and conditions apply to all transactions:

SERVICE OVERVIEW

We are a small company and it is our aim to provide both a prompt and efficient service. Our emphasis is always on quality for both our designs and products. We value all our customers and we are proud of our reputation which leads to many of our customers re-ordering time and again. To this end, we appreciate our customers' comments - good or bad!!! and we are always available by email at historicalsampler@btinternet.com to answer any queries

SHIPPING

We ship all of our packages by Royal Mail - all packages are fully tracked.

UK Customers - items shipped 48 hour tracked

US Customers - items shipped tracked and tariffs paid and handled in the UK at checkout.

Rest of the World - items shipped tracked.

PAYMENT

Please note that all prices on our website are shown with our local VAT tax at 20%.  If you are purchasing from outside of the UK this tax will be deducted at checkout.  If you are purchasing from the USA your tariff charges will be added to your shipping at checkout.

It is our policy to charge your credit/debit card or Paypal at checkout - please note if you use Sagepay your payment must be made in UK £.  You will be charged the same amount in either your currency or UK £.  Please keep the website in UK £ when you are ready to purchase.  With Paypal you can choose your own currency.

DISPATCH OF GOODS

Orders will normally be dispatched within 5 working days from receipt of order - by second class post within the UK or airmail if abroad. Please allow 14 days for delivery. If your order is likely to be delayed we will advise you by e-mail of the predicted delivery date. In the event that your order is lost or damaged in transit, please contact us as soon as possible at historicalsampler@btinternet.com

RETURN OF GOODS

If you are not happy with any aspect of the product you have purchased from us, we will offer you a full refund, minus the cost of postage or tariffs/customs fees. However, if the product is faulty, we will offer you a full refund including postage. We require notification within 14 days of your intention to return the goods and an explanation of why the goods were unsatisfactory. The product must be returned to the Historical Sampler Company within 21 days of receiving the goods for UK customers and 28 days if you live outside the UK. A refund will be issued on receipt of the returned goods. If it is appropriate we will initially make an offer to put right any fault with the product. This will be offered at our own expense and you will be free to decline such an offer if you wish.

Free postage on orders over £60 in the U.K.